E-ZPass® New York - Payments FAQ

Payments

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How can I pay for my account?

The most convenient method is to automatically replenish your account by credit card. Login to your account and go to Update Personal Information, Add/Update Credit Card Info and complete Option 1 to change to a credit card replenishment method.

You may also pay by check or money order. Checks and money orders should be made out to E-ZPass^® and mailed to:

E-ZPass^® Account Replenishment Payments
PO Box 15185
Albany, NY 12212-5185

You may also pay in person at any E-ZPass^® Customer Service Center.

What happens if my account balance reaches zero?

You have a few options:

Make a one-time payment on the web.

Mail a payment.

Make a payment at one of the E-ZPass^® NY Customer Service locations Do not use E-ZPass^® until your account has been replenished. Take the tag out of the vehicle or place it in the "read prevention" bag. If you are a credit card customer, your account will be replenished whenever the account balance falls below the replenishment point.

Change your replenishment method to credit card to assure an adequate account balance.

At Port Authority Facilities if you drive through an E-ZPass^® lane with no money in your account, the video enforcement system will capture your license plate, the Customer Service Center will issue a violation notice and you will be charged an administrative fee along with the cost of the toll.

At MTA Bridges and Tunnels Facilities you will get a red light and two white lights and the gate will not rise. You will be required to pay the full toll in cash, and may have to pay an administrative fee, and surrender your tag. You must follow the instructions of the Customer Service Center when you replenish an account that has run out of money.

At New York State Thruway facilities if you drive through an "E-ZPass^® Only" lane with insufficient funds in your account, you will receive a violation notice in the mail, which will include an administrative fee per violation.

At the New York State Bridge Authority, in a "mixed mode" lane, a Red Light and "E-ZBAD" will be displayed.

At the Peace Bridge, if you drive through an "E-ZPass^® only" lane or a mixed mode lane, a red light and "Call E-ZPass^®" will be displayed.

NOTE: If you are in an "E-ZPass^® Only" lane, the above will be displayed and the gate arm will not rise. In either a mixed-mode or "E-ZPass^® Only" lane you will experience delays and be asked to pay full toll fare in cash. If you frequently use our lanes with an insufficient balance in your account, an administrative fee may be charged to your account.

I currently replenish my account by cash or check and want to switch to credit card. How can I change my replenishment method?

Login to your account and go to Update Personal Information, Add/Update Credit Card Info and complete Option 1 to immediately convert your replenishment method to credit card.

How can I change the credit card on my account?

How can I update the expiration date for my credit card?

What if I lose the credit card I use to pay my E-ZPass^® account?

First report the lost card to the credit card issuing company. Then, Login to your account and go to Update Personal Information, Add/Update Credit Card Info and complete Option 1. If you continue to use your E-ZPass^® without replenishing a negative account balance, you will be charged the full cash toll and an administrative fee.

Can I see the last payment credited to my account?

I am a credit card customer. Why am I seeing a low balance light when I go through a toll lane?

Your credit card provider may not have authorized a charge to your credit card. To change the credit card used for replenishing your account, Login to your account and go to Update Personal Information, Add/Update Credit Card Info and complete Option 1.