E-ZPass® New York - PAY PER TRIP FAQ

PAY PER TRIP

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What is PAY PER TRIP?

PAY PER TRIP is the newest E-ZPass toll payment plan. It links your E-ZPass account to your checking account and pays all your E-ZPass tolls once per day, direct from your bank account, on the days when tolls post to your E-ZPass account. A prepaid E-ZPass account balance is not required.

Who is eligible for PAY PER TRIP?

All new and existing individual E-ZPass customers may select the PAY PER TRIP plan. To open an E-ZPass account, visit our website at www.e-zpassny.com and click on Sign Up Now!.

Is a Tag Deposit required with PAY PER TRIP?

PAY PER TRIP customers are required to pay a $10 deposit for each E-ZPass Tag on their account. This deposit will be refunded when the account is closed and the Tag is returned in good condition as determined solely by E-ZPass. Tag deposits are waived if you provide an optional credit card payment backup. You are encouraged to provide a credit card to act as a backup payment source in the event your bank declines your toll payment for any reason. This will prevent your account from converting to a cash payment account.

New E-ZPass Customers – How do I select PAY PER TRIP?

During the E-ZPass signup process, select the plan description "PAY PER TRIP with Standard Plan" when you get to the Plans and Tags page. On the Payments page, enter your nine-digit bank routing number and checking account number and optional Credit Card information. You must provide a cell phone number and/or an email address so you can be enrolled in Mobile Alerts. If you provided a cell phone number, you will receive an opt-in message text on your phone to which you must respond, following the instructions in the message received. We will send important account information to your email address and/or your cell phone via a text message.

Existing E-ZPass Customers - How do I select PAY PER TRIP?

Go to www.e-zpassny.com and sign-in to your account
Go to Plans and select "PPT"
Follow the instructions to enter your banking information (if not already linked to your account) and complete the PAY PER TRIP enrollment

If I select the PAY PER TRIP plan can I still sign up for other plans?

Yes, you may sign up for any of the other plans. Please note that a prepayment amount is waived for all plans, except the New York State Thruway Authority Annual Permit plan. This plan, if selected, will result in the plan cost to be charged to your bank account.

My E-ZPass account has a negative balance. Can I still choose PAY PER TRIP?

Yes. If your existing E-ZPass account has a negative balance, your bank account will be charged the amount necessary to bring your E-ZPass account balance to $0. This will happen within 24 hours of choosing PAY PER TRIP.

My E-ZPass account has a positive balance. What happens to my balance after I sign up for PAY PER TRIP?

Your account balance will be used to pay for new tolls you incur. Once your balance has been depleted, your bank account will be charged as new tolls are incurred.

How much will my bank account be charged after I sign up for PAY PER TRIP?

Within 24 hours after you sign up for PAY PER TRIP, after depletion of any positive balance, your bank account will be charged for any remaining negative balance, new tolls you incur, and a per-tag deposit(s) unless you provide a credit card as a secondary (backup) payment method

What is the secondary credit card for?

The secondary credit card is optional though recommended. If you provide a secondary credit card it is used for two things. First, it secures the Tags so that no Tag deposit is required. Second, it is used as a backup payment method so that if your bank account payment fails, your account will not be converted to a cash account (unless the credit card also fails).

What happens if I change my bank account?

Go to www.e-zpassny.com, sign on to your account and update your bank account details.

What happens if my bank account payment fails and I have not provided a credit card as a secondary payment method?

If your bank account payment fails for any reason and you have not provided a backup credit card, your account will immediately be converted to an E-ZPass cash account and all rules for a cash account will apply. An insufficient funds fee may be charged to your account. You will be sent a text message and/or email message notifying you of the failed payment and the conversion to a cash account. You must immediately add funds to your account by using our website, by phone, or in-person at one of our walk-in customer service center locations. If you use your Tag while your account is not in good standing, it may result in toll violations and administrative fees of up to $50 per toll.

What happens if my bank account payment fails and I have provided a credit card as a secondary payment method?

If your bank account payment fails for any reason and you have provided a credit card as a secondary payment method, the unpaid daily toll charges will be charged to that credit card. You will be notified by text message and/or email that the bank account payment has failed, an insufficient funds fee may be charged to your account, the PAY PER TRIP plan will be removed, and the secondary payment method will become the primary payment method. Your account will be converted to a regular E-ZPass prepaid account using credit card as your replenishment method.

If the credit card provided as a secondary payment method also fails, the account shall immediately become a cash E-ZPass account and a Tag(s) deposit will be required. You will be sent a text message and/or email message notifying you of the failed payment and the conversion to a cash account. You must immediately add funds to your account by using our website, by phone, or in-person at one of our walk-in customer service center locations. If you use your Tag while your account is not in good standing, it may result in toll violations and administrative fees of up to $50 per toll.

How do I correct my account to restore the PAY PER TRIP plan after a payment failure?

To restore the PAY PER TRIP plan on your E-ZPass account, ensure your bank’s nine-digit routing number and your checking account information are correct, and that there are sufficient funds to pay your daily tolls.

Go to www.e-zpassny.com and sign-in to your account
Then go to Plans and select "PPT"
Follow the instructions to enter your banking information (if not already linked to your account) and complete the PAY PER TRIP enrollment

How can I change from PAY PER TRIP to another payment method such as credit card or cash?

You must contact the Customer Service Center at 1-800-333-TOLL (8655) to change your replenishment method from bank account to credit card or cash, or from credit card to cash. These changes cannot be made online.

Will I get statements?

Yes, all E-ZPass account holders receive bi-monthly statements. Those customers who have an e-mail address on file can elect to receive monthly e-mail statements electronically.