E-ZPass® New York - Vehicles & Tags FAQ

Tag Replacement

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What is Tag Replacement?

To ensure continued reliable E-ZPass service, the E-ZPass New York agencies have initiated an ongoing program where we are proactively replacing E-ZPass Tags which have been identified by us as nearing the end of their useful lives. Customers who have Tags that meet our replacement criteria will be issued replacements for these Tags at no charge.

How will I know if and when my Tag will be replaced?

A letter will be mailed to each customer whose Tag has been identified for replacement. This letter will be mailed approximately 10 business days before the replacement Tag kits are sent out. This letter will provide a brief overview of what the customer is expected to do when the replacement Tag kit is received from the E-ZPass New York Customer Service Center. The replacement Tag kit will contain a letter listing the Tag(s) to be returned, instructions for returning the Tag(s), the replacement Tag(s), and a prepaid return envelope to be used for returning the requested Tag(s) back to the E-ZPass New York Customer Service Center within 15 days of receipt of the new Tag(s).

Will all of the Tags on my account be replaced?

No, only the Tags that have been identified on the notification letter will be replaced. This information will be mailed to you and will include the serial number(s) of the Tag(s) to be returned.

Will I be charged for a replacement Tag(s)?

You will not be charged for a replacement Tag(s). However, you will be charged for the cost of each Tag that is not returned to the Customer Service Center. The cost is $16 for an interior tag and $22 for an exterior tag.

Where can I find the serial number of my Tag(s)?

The serial number of your Tag(s) can be located on the E-ZPass label on the front-side of your Tag(s). The serial number begins with "004", "005", or "008".

What will happen if I don't return the old Tag(s) within 15 days?

All old Tags will be deactivated and these Tags will not be valid in any E-ZPass lane. If the Tags continue to be used after deactivation, depending upon the toll facility, the gate may not raise or a toll violation may result. In addition, you will be charged for the cost of each Tag that is not returned to the Customer Service Center. The cost is $16 for an interior tag and $22 for an exterior tag. If the Tag is returned in good condition at a later date, this charge will be reversed.

The E-ZPass Tag identified for replacement has a crack in it. Should I return the Tag, even if it is damaged? Will I be charged for the damaged Tag?

Please return the damaged Tag in the prepaid envelope, as requested. You will be charged for the cost of each damaged Tag that is returned. The cost is $16 for an interior tag and $22 for an exterior tag.

Can I still use the prepaid envelope to return my Tag after 15 days? I can't get the Tag back before that time.

The prepaid envelope can still be used beyond the 15-day period. Please return the Tag(s) in the prepaid envelope as quickly as possible. Continued use of the Tag(s) after deactivation, depending upon the toll facility, may result in the gate not being raised or may result in a toll violation.

I lost the prepaid return envelope that was sent to me. Where do I send the Tag back?

You may mail the Tag(s) via United States Postal Service first-class mail in an appropriate sized envelope to the following address:

E-ZPass New York Customer Service Center
PO Box 149001
Staten Island, NY 10314-9001

To prevent the Tag(s) from being read in-transit, please wrap the Tag(s) in aluminum foil prior to returning them to the Customer Service Center.

I lost the prepaid return envelope that was sent to me. When I mail the Tag(s) back and pay for the postage, could I get a refund?

No, E-ZPass is unable to reimburse for postage that you incur due to a lost or misplaced prepaid envelope.

I live near a Customer Service Walk-in Center. Could I return the old Tag(s) there instead of mailing it back?

Yes you can, but the preferable method for returning old Tag(s) is to use the prepaid mailing envelope which you received with your replacement Tag kit.

My old Tag is associated with a discount plan. If it is replaced, will the discount plan be added to the new Tag?

If your discount plan is an account-specific discount plan, which affects all Tags on the account, then your Tags could be selected for replacement and new Tags will include the associated plan. If any discount plan or plans on your account are associated directly with a specific Tag in your account, then none of the Tags in your account will be replaced at this time. Those customers with accounts that have discount plans associated with specific Tags will receive notification in the future as to when their Tag(s) will be replaced.

Will my new Tag be ready to use when I receive it?

Yes, all Tags mailed to customers will be ready for use upon receipt.

I have another Tag that I use but it is not listed on the letter as a Tag that needs to be replaced. Can I mail it back at this time for replacement?

No, please return only the Tag(s) identified in the letter.

I lost my letter and I have more than one Tag. How can I tell which Tag(s) needs to be returned?

Please contact the Customer Service Center at 1-800-333-TOLL (8655) to find out which Tag(s) need to be returned. Please have your E-ZPass account number or Tag number and PIN available.

What will happen if I cannot find my old tag?

You will be charged for the cost of each Tag that is not returned to the Customer Service Center. The cost is $16 for an interior tag and $22 for an exterior tag. If the tag is returned in good condition at a later date, this charge will be reversed.