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What are the situations in which you can receive a violation?
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- Toll Evasion: when you drive through a lane without a valid E-ZPass® tag mounted in your vehicle.
- Insufficient Funds: When your account is below zero and you travel through an "E-ZPass® Only" lane.
- Class Mismatch: When the vehicle class of the tag you are using does not match that of the vehicle you are driving.
- Speeding: When you travel through the lane at a speed in excess of the posted limit.
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I received a Toll Evasion Violation, what should I do?
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The Toll Evasion Notice contains a lower portion that should be detached and mailed along with your payment.
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I received a Toll Evasion Notice that I would like to dispute. What should I do?
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Complete Section C located on the back of the Toll Evasion Notice. Mail to the following address.
E-ZPass® Violation Payments and Inquiries
PO Box 15186
Albany, NY 12212-5186
You may also FAX this information to 1-718-313-9701.
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I received a Speed Notice indication that my account will be suspended. I would like to dispute it. What should I do?
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Your dispute must be submitted in writing to the Violations Processing Center at the following address.
E-ZPass® Violation Payments and Inquiries
PO Box 15186
Albany, NY 12212-5186
You may also FAX this information to 1-718-313-9701.
You will need to identify the type of suspension, 60 Days, 180 Days or Revoked, the date and time of the occurrence and why you are disputing the Speed Suspension.
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I have received a notice from a Collection Agency regarding unpaid tolls. What should I do?
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You must address any questions regarding this notice directly to the Collection Agency using the number that is referenced on the notice.
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How can I check the status of a violation?
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Go to www.E-ZPassNY.com and click on Violations and follow the instructions. You will need your violation number and license plate number.
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How can I pay my violations?
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You have a choice of several ways to pay your violation notice.
- Pay online by clicking VIOLATIONS on the menubar and providing information from the Violation Notice you received.
- Pay by credit or debit card using our Voice Response System by dialing 1-800-333-TOLL(8655). Have your notice at hand.
- Pay by mailing a check. Follow the instructions on the front of your Violation Notice.
- Pay using cash at a retailer or kiosk location. Follow the instructions on the front of your Violation Notice.
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